Money Transfer Argentina: Xoom Follow-Up

xoom money transfer Money Transfer Argentina: Xoom Follow UpA few weeks ago I wrote about using Xoom to transfer money from the United States to Argentina (from the UK, use Azimo) and I thought now would be a good chance to follow up on my experiences and the experiences of a few others.

First of all, the rate has skyrocketed to 5.5357 dollars to 1 peso as of today. The official rate is at $4.469. This means that if you transfer the maximum amount of U$S 2,999 rather than withdraw from an ATM, you’ll be earning an extra $3032 pesos / U$S 692. That’s a 22% increase in your money! (UPDATE: as of April 2013, the blue market rate to official rate is at 80% more!)

My first transaction with Xoom was for only $25 and was completely painless. It took about 2 business days for the funds to appear in my Argentine bank account. I also received a $15 Amazon gift card for using a referral link (if you use this link, you’ll get a $15 gift card and so will I).

After that first transaction I decided to transfer the maximum amount – U$S 2999. That process was not as quick due to several verification steps. First I had to verify my identity with Xoom by sending them a photo ID. Next, I had to verify the echeck withdrawal amount from my US bank account. Then, More Money Argentina (Xoom’s transfer partner here) had to verify the source of the funds as well as DNI, CUIL/CUIT, address, etc. This process took just under two weeks. I have been told that the next transfers will go much quicker, but this is something to be aware of.

I transferred the money directly to my Argentine bank account, but I have had several friends go and pick up their money from More Money’s location at Libertad 1057 (open 9am – 6pm business days). This is the only valid location in Capital Federal even though the Xoom site lists other locations. All of my friend’s transactions were completed within two business days and all they had to do was show their passport when picking up the money. Some of them were asked for the source of the funds, but they simply said savings and all was good.

One friend was told that $10,000 pesos was the cut off point that triggered additional paperwork requirements. Another friend was told that Xoom transfers do not appear as cash advances if you use your credit card, though I would confirm this before transferring a large amount.

Have you tried it yet? As I mentioned above, we both get $15 if you use my referral link.

BONUS TIP: Here’s an interesting idea that will work if you have a US bank account and an Argentine credit card. You can make 10% or more on your money and even rack up frequent flier miles if you have a card that earns miles.

Pay yourself or someone else in the US using PayPal and your Argentine credit card. You’ll be billed the official exchange rate for these transactions on your credit card plus the PayPal fees. Now, transfer pesos to yourself using Xoom and pay your credit card with that money. Due to the differences in the official vs. Xoom rates, you will end up making money on the deal. There is a U$S 6000/month limit from Xoom, but this is an interesting way to take advantage of this currency discrepancy and make money for doing virtually nothing.

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  • alejandro

    The reason that they asked for the additional information was because you passed the 2999 dollars a month limit, having already transferred 25 (a total of 3024 dollars). If you had made a transfer of 2974, then the additional information would not have been required. Still, now you got that out of the way, you won't have as long to wait for your next transfer. Take care!

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  • http://www.facebook.com/profile.php?id=100000208025852 Tim Jones

    Hi DaVe, I learned about Zoom through your internet site and was very pleased how it worked (both your site and Zoom), so I want to share my recent Zoom experiences with your readers. If something seems too good to be true it usually is but 6 pesos to the $ was just too difficult to ignore. Besides I live 70 miles from Zooms’ headquarters in San Francisco and as a CA attorney I figured I could always sue them if they “misbehaved”. I planned to travel to Argentina on October 29, 2012 so about October 10, 2012 I joined Zoom and sent $1,500 to myself. I made sure the recipient as reported to Zoom was my full name as it matched my US Passport and I gave Zoom the address and phone number of my hotel in Salta. Within 2 minutes I received an email from Zoom saying the $ was on its way and then one hour later I got an email saying federal law prohibited Zoom from calling in the evening or at night and that if I did not call Zoom within 24 hours the transaction would be cancelled. I called the next day and Zoom wanted to know where I physically was located and if the sender and recipient were related. I told Jonathan at Zoom that I was sending $ to myself and that I was in the US but was scheduled to arrive in Salta on Oct. 30th. I asked Jonathan if you can send Zoom $ to yourself and he said -yes- although his -yes- waivered a bit, I suspect this doesn’t happen often (although Zoom should expand in this direction and blow all the foreign ATM’s out-of-the-water). Anyway, Jonathan said Zoom $ can only be held in certain countries for 15 days, so I’d better get to Salta sooner or cancel the transaction. He put me on hold, he checked with his supervisor and then he told me Argentina was a “30 day” country-so I had until Nov 7th to pick up my pesos. I explained that “my” phone number and address was the Design Suite Hotel in Salta and that I wouldn’t be getting to Salta for 2+ weeks. He recorded all this info in his Zoom files and gave me a special file number should I or Zoom need to refer to my “special circumstances”. 2 days later I got an email from Argentina and my limited Spanish indicated to me that More Money had called my Argentinian phone number (well Design Suites Salta phone number) and it was more than confusing since a hotel cannot be a recipient of my $. I responded in English/Castellano that I would arrive at the More Money affiliate (More Money doesn’t have an actual office in Salta but there is a Zoom affiliate there) at 4pm on Tuesday, Oct 30th to pick up my pesos. I referred them to Jonathan’s “Zoom special file number” regarding my transaction and all seemed well. 2 weeks later I got another email from Zoom saying that nobody had collected my $ and if the recipient didn’t show up within 15 more days the $ was going back to the US (this email had me worried since it appeared nobody at Zoom or More Money had bothered to visit my “Zoom special file number” and my “special circumstances.” More to follow…..

    • mccomb

      Thanks for the update. It seems like a pretty typical Xoom interaction. It seems like a lot of people have customer service issues with either Xoom or More Money Argentina. I think this has to do with a lot of the anti-money laundering laws and the requirements they have. Unfortunately, their customer service could be better…

  • http://www.facebook.com/profile.php?id=100000208025852 Tim Jones

    “Mi vuelo es demorado” but I managed to arrive at Omla (the More Money affiate in Salta, Calle Urquiza 1389, Salta City) at 5 pm on Tuesday, October 30th, missing my announced arrival time by 1 hour. There was a sign on the door that something was going to happen on Nov. 9th (they were moving, they were closing, they were doing something, I didn’t want to keep staring at the door while the man inside was holding my 9,000 pesos). I went inside and said “Zoom” to the nice man and showed him all my Zoom paperwork. He just smiled and said -no-, -nada-, -nunca-, -nein-, -niemals- and that was that. Off I went rather annoyed. [In retrospect, Urquiza 1389 is about 10 blocks west of the main square in Salta, the area was industrial and looked a little "dangerous" and I cannot blame anybody for not wanting to have 9,000 pesos just sitting around-besides the cost of living in Salta is definitely lower than in BsAs, so 9,000 pesos in Salta was like mucho, mucho pesos.] The next morning at the Salta square I was approached by 10 men each mumbling “cambio” but I ignored them. Instead I went to an official bank that had a “Cambio” sign in the window. Teller said -no-, -nada-, -nunca-, etc. but pointed me to an exchange house located in a building on the corner. I went inside the offices of the exchange house and extracted $1,000 from my money belt, expecting and knowing I’d get 4,700 pesos, although no rates of any money exchanges were posted (pooh on Zoom I still thought). Much to my surprise the teller gave me 6,000 pesos. I almost dropped my money belt. I waited 1/2 hour later, had my traveling companion go into the same official office of the “Casa de Cambio” on the Salta square, and sure enough he got 6 pesos for every $ (without asking for it). The next day in El Cafayate while reading the financial section of the Salta City daily newspaper, we noticed a big box saying Buenos Aires $1=4.7 pesos and next to it Salta $1=4.7 pesos and next to that Salta “paralelo” (it looked like the English word parallel) $1=6.0 pesos. Rather hard to have a black market in pesos when the Salta City daily newspaper publishes a 6.0 peso “paralelo”. More like a white market and no need for money changers on the street (I just read DaVe’s article about 2 tourists shot on Avenida Florida 23 nov). No, just go into an official building complete with cameras, security, guns and the like and pull out $100 and get 600 pesos. Unfortunately, this money house wasn’t open on weekends, so when we got back to Salta from El Cafayate the following Saturday, we were “out of luck” and running short on pesos since I used these newfound 6.0 pesos to pay for the car rental, the hotels, the everything. Maybe because Salta is so close to Bolivia, or maybe because it isn’t BsAs, or maybe because the Salta City daily newspaper prints a 6.0 peso exchange rate-I’ll never actually know why-but anyway Zoom wasn’t needed in Salta City thanks to the magic money official bank on the corner. Flew to BsAs on Sunday, Nov. 4th knowing no bank in BsAs was just going to give me a 6 to 1 rate and knowing that I had but 3 days to get to Zoom to get my original pesos send on October 10th. Last segment to follow….

  • http://www.facebook.com/profile.php?id=100000208025852 Tim Jones

    Pardon me, but I realize now that I’ve been typing Zoom all along and it is Xoom, always has been Xoom, the magic $ people. (Zoom is a “bar” in BsAs and they certainly don’t give 6 pesos to the $). Once in Buenos Aires I decided to use the Xoom (do you pronounce Xoom as Zoom?) affiliate, More Money office on Libertad close to Santa Fe since I read in DaVe’s website that is where USA people seem to go to actually collect pesos, even though More Money has 68(?) affiliates in the country. Based upon my Salta experience, I didn’t want to hear those -no-, -nada-, -nunca-, etc. words ever again. I showed up Monday afternoon, Nov. 5th at More Money-Libertad armed with my paperwork. This time I didn’t have to say “Xoom” to the nice lady, it was like she was expecting me, instead I just slid my stack of Xoom papers under her double plated glass window, with my Xoom transaction number, date I originally placed the order and the amount of pesos I was to receive clearly marked. She looked it all over, started typing in a bunch of stuff, and started filling out a piece of paper, so I was sure this time I was “good to go”. She wanted to know if I was married, what my profession was, why my address was a hotel in Salta, she typed more and more into her computer, she asked me 2 more questions but I didn’t understand them so I just gave the classic blank look face, however she kept filling out some form all along, indicating that the Xoom computer had found me and was happy. She had me sign about 4 pieces of paper and was only slightly perturbed once when I was so busy signing I wasn’t watching her place 90- $100 peso notes in a Las Vegas type automatic currency counter. I watched the second and third times she ran the 90 notes through the machine, then she bundled it all up in a nice red envelope with HSBC printed on it (do you mean the Hong Kong and Shanghai banking corporation is behind Xoom?) and off I went. It was so much fun the next day on my Ipad, I ordered up $1,400 more (I had read you couldn’t go over $2,999 and with two $45 service fees, the Oct. 10th order and now my Nov. 6th order of $1,400 I was already at $2,990). Confirmation came within 1 minute and this time no request to call Xoom or any other hassles (apparently I was in the “system” and Xoom liked me). I waited until Mon Nov. 12th to collect at More Money-Libertad. Collection was a breeze, all of about 30 seconds, just sign and watch the nice lady run 86- $100 peso notes through the currency counting machine. [Oh yes, the peso to dollar exchange rate had gone up in the meantime-it really jumped on Nov. 8th after the masses did their movilization protest]. The only “delay” at my Mon Nov. 12th peso pickup was that the peso delivery truck (think Brooks Armored Guards-I think it was called “Vigil”) just happen to arrive when I was at the Libertad office-very exciting-7 guards with guns and what looked like 100 pound white sacks of potatoes, but they were pesos being delivered. Again I had so much fun, I decided to place another order on Tues Nov. 13th, this time for $1,000. I had misread Xoom’s $2,999 rule; it apparently is $2,999 per month, not per year. I was expecting Xoom to call/email me requiring additional information since I had exceeded my $2,999 limit. Planning for this I went to Argentina with a copy of my tax return, my professional licenses, my bank account, my birth certificate and the name of my first grade teacher. Much to my amazement nothing was required, within one minute of placing this, my third order, I got another confirmation. Yes, apparently it is $2,999 per month (or per 30 days or per 31 days or per calendar month or something like that) and since I had placed my first order back on Oct. 10th before I had even arrived in Argentina, my Nov. 13th order hit at a different time period according to the Xoom $ calendar. I waited until Monday, Nov. 19th to hoof it down to Libertad one more time. Again a breeze to collect but something slightly disturbing at this visit-a sign posted on the door saying that that particular More Money office on Libertad would be closing as of Nov. 20th permanently. My castellano isn’t good enough to determine if they meant permanently as in permanently all day Nov. 20th (which was a day of striking) or permanently as in starting Nov. 20th and never opening again. Is the party over?? I hope not!! Based upon my experiences, I would highly recommend Xoom to anybody in need of money transfer services.

  • http://www.facebook.com/cbattey CJ Battey

    I just tried xoom yesterday. Sent $150US as a test. One day after signing up and initiating the transfer I got a voicemail and email asking that I call the zoom office in the states. I called in on Skype and talked to a pleasant English-speaking woman for about ten minutes, confirmed some basic identity details, and the transfer was approved. Pretty good rate at 6.3 (vs 4.8 official at the time). Got the email that it was ready for pickup as soon as I hung up. I picked up at the more money office on Libertad in BA the next day. Just had to hand over the transaction number written down (didn’t need the printout) and my passport, then sign confirming receipt of the money. All in all it was a totally painless easy process and the advantage in exchange rates is nuts. I have no idea how they manage it – probably they tap into the blue chip rates with some sort of bond/stock swap.

    As a side note – we also got a pretty decent rate changing brazilian reals at a western union in BA (2.7 pesos per real, an effective rate of 5.4 to the dollar), so for Europeans or Canadians without access to Xoom, if you’re in brazil before Argentina it might be worthwhile bring some cash in.

  • Jules

    Anyone know of something similar for Australian bank accounts?

    • http://www.discoverbuenosaires.com/ DaVe

      Someone has said that http://exchange4free.eu/ is a way to send money from Europe to Argentina. I have not used it myself.

  • http://www.facebook.com/michel.rouzes Michel Le Rouzes

    Very interesting,is it possible to use a canadian account in US$
    Thanks
    Michel

    • http://www.discoverbuenosaires.com/ DaVe

      Sorry, I think it only works with US accounts.

  • http://twitter.com/jettingaround Pola (JettingAround)

    Thanks for sharing your tips! I’m headed to Argentina very soon and this will sure come in handy.

    • http://www.discoverbuenosaires.com/ DaVe

      Glad that it helped!

  • Dave

    Does anyone know the exact opening hours for More Money on Libertad? Sorry if it has been mentioned but can’t find the hours anywhere, here or online. Thanks!

    • http://www.discoverbuenosaires.com/ DaVe

      I’m pretty sure it is 9am – 6pm business days only.

      • Dave

        Great, thanks!

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